Warranty & Service Guarantee
Authentic products backed by genuine replacement and service warranty.
1. Warranty Overview & Types
Alamin E Mart is dedicated to providing only genuine, authentic electronics, smart gadgets, and lifestyle devices. All electronic items purchased through our platform come with direct warranty coverage to give you absolute peace of mind.
We offer two distinct tiers of warranty protection:
- 7-Day Direct Replacement Warranty: Immediate unit exchange for Dead on Arrival (DOA), out-of-the-box faults, or verified manufacturing hardware defects.
- 6 to 12 Months Official Service Warranty: Available on designated branded items (rechargeable fans, AMOLED smartwatches, ANC earbuds, trimmers, power banks) covering free internal component repair and technical maintenance.
2. What is Covered Under Warranty
The warranty protects you against defects occurring under normal, recommended operating conditions:
- Internal hardware defects, chipset malfunctions, or unexpected component failures.
- Battery charging issues or failure to hold charge when using standard manufacturer chargers.
- Display panel failures (dead pixels, touchscreen unresponsiveness not caused by impacts).
- Audio driver defects, button switch unresponsiveness, or connectivity failures.
3. Warranty Exclusions & Void Conditions
Warranty coverage will be considered void and non-applicable under the following circumstances:
- Physical Damage: Cracks, dents, scratches, broken hinges, shattered screens, or dropped units.
- Liquid Exposure: Water damage, rain exposure, or corrosion (unless the device carries a verified waterproof IP rating and was operated strictly within its specified guidelines).
- Electrical Surge & Burnt Circuitry: Motherboard or circuit damage caused by using high-voltage non-standard fast chargers or unstable power sources.
- Unauthorized Modification: Opening the casing, unauthorized software flashing, or third-party repair tampering.
- Missing Warranty Seals: Removal or alteration of original serial number stickers or warranty seals.
Important Charger Advice
Always charge rechargeable fans, earbuds, and smartwatches using a 5V/1A or 5V/2A standard adapter. Never use high-wattage 33W/67W/120W smartphone turbo chargers, as they can burn sensitive internal ICs and void warranty coverage.
4. How to File a Warranty Claim
Claiming warranty support with Alamin E Mart is simple and transparent:
Step 1: Contact our customer care team via phone (+880 1962-581571) or WhatsApp.
Step 2: Provide your Order ID, purchase date, and a brief description along with a short video highlighting the defect.
Step 3: Our technical team will troubleshoot the issue with you remotely or ask you to send the product to our service center.
Step 4: Once received, our technicians inspect the unit and either repair or replace it according to the warranty terms within 5 to 10 working days.
Questions about our policies?
Hotline: +880 1962-581571 (10:00 AM – 10:00 PM)