Privacy Policy
How we collect, safeguard, and respect your personal information.
1. Commitment to Customer Privacy
At Alamin E Mart (operated by Alamin Electronic), your personal privacy is treated with the highest level of confidentiality and care. We are committed to protecting your personal information and being completely transparent about how it is collected, used, and secured.
This Privacy Policy explains the categories of information we collect when you visit alaminemart.com, place an order, or communicate with our team, and outlines your rights regarding your data.
Zero Third-Party Data Selling
We strictly never sell, trade, lease, or rent your personal contact information to any third-party advertisers or marketing agencies under any circumstances.
2. Information We Collect
To provide you with seamless e-commerce services and ensure accurate home delivery, we collect the following categories of information:
- Customer Profile Data: Full name, active mobile telephone number, email address (optional), and user account login credentials.
- Delivery & Shipping Details: Delivery street address, district, upazila/thana, landmark instructions, and recipient contact person.
- Order & Transaction History: Purchased items, order dates, payment mode selected (COD / bKash / Nagad), and MFS transaction IDs (TrxID) provided for verification.
- Technical & Browser Logs: IP address, device type, browser model, operating system, and session cookies to ensure cart persistence.
3. How We Use Your Information
The information gathered is utilized strictly for the following operational purposes:
- Order Processing & Dispatch: Generating invoices, packing products, and coordinating delivery with authorized courier agencies.
- Customer Communication: Dispatching automated SMS, WhatsApp, or phone call notifications regarding order status and live tracking.
- Customer Service & Warranty Support: Assisting you with replacement claims, technical questions, refunds, and order status checks.
- Fraud Prevention & Security: Protecting our platform against automated abuse, duplicate fake orders, or unauthorized payment claims.
5. Data Security & Storage
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers is encrypted using modern 256-bit Secure Sockets Layer (SSL) technology.
Access to customer order data is strictly restricted to authorized administrative personnel on a need-to-know basis.
7. Your Rights & Contact Details
As our valued customer, you have the right to review, update, or request deletion of your personal account information and order history at any time. If you wish to exercise your rights or have questions regarding this Privacy Policy, please contact our Data Protection Officer:
- Helpline: +880 1962-581571
- WhatsApp: +880 1962-581571
- Support Email: info@alaminemart.com
- Parent Company: Alamin Electronic, Main Bus Stand Khalishpur, Mohespur, Jhenaidah
Questions about our policies?
Hotline: +880 1962-581571 (10:00 AM – 10:00 PM)